GENERAL TERMS AND CONDITIONS
Version 1.0 — Junio 2026
The acceptance of a quotation issued by DYNAMICS VR S.L. implies full acceptance of these General Terms and Conditions and of the Data Processing Agreement (DPA) incorporated in clause 13 of this document. Valid forms of acceptance include: signing the quotation, confirmation by email, written acceptance through any other means or communication channel, as well as tacit acceptance in accordance with the following paragraph. These Terms are permanently published at www.dynamics-vr.com and may be updated; the version in force at the time of acceptance shall apply.La aceptación de un presupuesto emitido por DYNAMICS VR S.L. implica la aceptación íntegra de los presentes Términos y Condiciones Generales de Contratación y del Acuerdo de Encargo de Tratamiento (DPA) incorporado en la cláusula 13 de este documento. Se consideran formas válidas de aceptación: la firma del presupuesto, la confirmación por correo electrónico, la aceptación por escrito a través de cualquier otro medio o canal de comunicación, así como la aceptación tácita conforme al párrafo siguiente. Los presentes Términos están publicados de forma permanente en www.dynamics-vr.com y podrán ser actualizados, siendo la versión vigente en el momento de la aceptación la que resulta de aplicación.
1. Provider details
| Company | DYNAMICS VR, LLC |
| CIF | B42846071 |
| Registered office | Avda. de los Mástiles nº 22, 11500, El Puerto de Santa María (Cádiz) |
| Contacto | administracion@dynamics-vr.com | www.dynamics-vr.com |
| RepresentativesRepresentantes | Fernando Morales Márquez y Carlos Guerra Nieto |
2. Contract subject
DYNAMICS VR S.L. grants the client a temporary, revocable, non-transferable and non-exclusive licence to use the virtual reality rehabilitation software (Dynamics VR and Dynamics Platform) (hereinafter, ‘the Application’), whose features are described at www.dynamics-vr.com. Where the quotation so indicates, the contractual relationship also includes the outright sale of the corresponding hardware.
The contract may cover a combination of the following elements as specified in the accepted quotation:
- Hardware: virtual reality equipment and accessories
- Software: licence to use the Application
- Complementary services: training, tutoring, extended support or other services listed in the quotation.
DYNAMICS VR S.L. is the sole owner of all rights in the Application. The licence granted to the client does not transfer any intellectual property rights over the software beyond the expressly licensed use.
3. Term, renewal and cancellation
The contract enters into force on the date of delivery and initial training of the product and has the duration indicated in the quotation. The contracted plan establishes a session limit as agreed in the accepted quotation.
Automatic renewal
Unless the client gives notice of cancellation at least 30 calendar days before the expiry date, the contract will automatically renew for annual periods under the Basic Plan, unless another plan is expressly requested. Renewal prices may be updated annually and will be communicated to the client at least 30 days in advance by email or through the platform.
Cancellation request
The client may request cancellation at any time, with effect from the end of the current contracted period. Cancellation does not entitle the client to a refund of fees corresponding to an already-commenced contracted period, except in the cases provided for in Section 7.
Early termination
Early termination by the client during the contracted period is only possible upon full payment of all outstanding fees until the end of that period.
4. Price and payment
The applicable price is that indicated in the accepted quotation. Invoices must be paid within the time limit and by the payment method specified therein.
Non-payment
The consequences of non-payment depend on the contracted modality as per the accepted quotation:
- Monthly subscriptions or memberships: in the event of total or partial non-payment of any fee, DYNAMICS VR S.L. may suspend the service one week after the first non-payment notice, without any further prior notice.
- Annual subscriptions: the client undertakes to pay in full for the entire contracted annual period regardless of actual use. In the event of non-payment of any fee, DYNAMICS VR S.L. may claim the total amount outstanding until the end of the contract, but may not interrupt service provision until the end of the contracted period, unless there is a material breach of other client obligations set out in these Terms.
Direct debit and renewal
For renewal purposes, the bank details provided during the initial contracting will be used, unless the client notifies a change in advance. If payment is made by bank transfer, DYNAMICS VR S.L. will issue the corresponding invoice with sufficient advance notice.
5. Shipping and customs costs
All shipping costs, tariffs, customs duties and related formalities for the destination shall be borne entirely by the client. DYNAMICS VR S.L. is not responsible for delays arising from customs procedures or from the conditions of third-party carriers.
Delivery times indicated in the quotation are approximate. DYNAMICS VR S.L. will inform the client of any significant delay as soon as it becomes aware of it.
6. Returns policy
6.1 Hardware — no returns
Purchased hardware is not eligible for return once delivered to the client. This exclusion does not affect rights arising from the manufacturing defect warranty governed by clause 10.
6.2 Software — 15-day return period
This return right applies only to annual licence contracts or contracts of more than one year’s duration. For shorter-term or monthly licences, no return right exists once the software has been installed.
The client has a period of 15 calendar days from the software installation date to request a return and a full refund of the amount paid for that item. Once that period has elapsed without a formal claim, the client will be deemed to have accepted the software as delivered.
To exercise this right the client must notify DYNAMICS VR S.L. in writing at administracion@dynamics-vr.com within the stated period. This right does not apply to annual licence renewals or to extensions contracted during the term of the contract.
7. Installation and set-up
Software
Software installation is carried out remotely by the DYNAMICS VR S.L. technical team.
The client must have the connectivity and technical requirements specified in the documentation attached to the quotation.
The client is required to ensure availability for installation and initial training within 15 calendar days of receiving the device or equipment. For contracts without purchased hardware, the 15-day period starts from the contract closing date. If the client does not ensure such availability within the stated period, day 15 after receipt of the equipment (or from the contract closing date, as applicable) will automatically be taken as the official contract start date for all purposes, including the calculation of the licence term and the software return period.
Hardware
Hardware installation will be carried out online, except for specific cases indicated in the quotation. In the event of on-site installation, DYNAMICS VR S.L. will coordinate the date and conditions of the visit with the client.
Initial training
Every contract includes initial training for the client’s staff. Such training will be delivered within the period agreed in the quotation and in online format.
Cancellation of training sessions
Cancellation or rescheduling of a training session must be communicated to DYNAMICS VR S.L. at least 24 hours before the scheduled session.
If the client does not cancel within the stated period or fails to attend the scheduled session, the training will be considered consumed and invoiced. To reschedule a new training session, the client must pay the cost of the training service in accordance with the rates in force at that time, which will be quoted by DYNAMICS VR S.L. upon request.
8. Technical support service
Channels and hours
DYNAMICS VR S.L. provides technical support through the following channels, during office hours (Monday to Friday, working days):
- Email: support@dynamics-vr.com
- WhatsApp / Phone: +34 604 99 19 21
- Incident management platform: dynamics-vr.atlassian.net
Response time
DYNAMICS VR S.L. undertakes to acknowledge receipt and provide a first response to any incident within a maximum period of 24 to 48 working hours from its notification. This period is indicative and may be affected by force majeure events or incidents of high technical complexity.
Support scope
Support covers the operation of the Application and the hardware supplied by DYNAMICS VR S.L. It does not cover incidents arising from the client’s infrastructure, third-party software, internet connection or equipment not supplied by DYNAMICS VR S.L.
9. Hardware maintenance service
The hardware maintenance service is included in all subscription plans. When a technical incident with the equipment requires inspection or repair at DYNAMICS VR S.L.’s facilities, the following procedure will apply:
Equipment collection
DYNAMICS VR S.L. will arrange collection of the equipment from the client’s premises. The client must have the equipment ready and properly packaged on the agreed date. DYNAMICS VR S.L. will coordinate collection within a reasonable period from notification of the incident, subject to logistical availability.
Shipping and handling costs
All costs arising from return and outbound transport, packaging, shipping insurance and any logistical expenses associated with the maintenance will be borne entirely by the client. DYNAMICS VR S.L. will inform the client of the estimated amount before proceeding with collection, unless the maintenance is covered by the hardware manufacturer’s warranty.
Resolution timeframe
DYNAMICS VR S.L. will communicate an estimated resolution timeframe to the client once the equipment has been received and diagnosed. This timeframe is indicative and may be affected by parts availability or by causes beyond DYNAMICS VR S.L.’s control.
Liability during transport
DYNAMICS VR S.L. is not liable for any damage that may occur to the equipment during transport where the packaging was carried out by the client or by a carrier not designated by DYNAMICS VR S.L. The client is recommended to take out transport insurance to cover the value of the equipment.
10. Warranty and limitation of liability
Software verification period
There is a verification period of 15 calendar days from delivery and installation to notify any anomalies in the Application. Once that period has elapsed without a formal claim, the client is deemed to be satisfied with the delivery.
Hardware warranty
Purchased hardware carries a 1-year warranty against manufacturing defects. Damage arising from misuse, drops, incorrect handling or external causes is the exclusive responsibility of the client.
Limitation of liability
DYNAMICS VR S.L. is not liable for damage arising from: malfunction of the client’s equipment, third-party software, external attacks on servers, loss of data due to incorrect use of the Application, or technical interruptions beyond its direct control.
11. Client obligations
The client undertakes to:
- Keep its access credentials secure and not share them with third parties. Any use made with those credentials is the exclusive responsibility of the client.
- Notify DYNAMICS VR S.L. immediately of any unauthorised access or security breach regarding its credentials.
- Use the Application in accordance with applicable regulations and the instructions in the technical manual.
- Not perform reverse engineering, decompilation or any modification of the software.
- Not assign, sub-license or distribute the Application to third parties.
- Be responsible for all information and data entered into the Application, guaranteeing that it holds the necessary permissions and legal bases to process them in accordance with the GDPR.
12. Intellectual property
DYNAMICS VR S.L. is the exclusive owner of all intellectual and industrial property rights in the Application, including source code, object code, interfaces, virtual reality content, technical documentation and any derivative elements, in accordance with Royal Legislative Decree 1/1996, of 12 April, approving the Consolidated Text of the Intellectual Property Law.
Acceptance of these Terms does not transfer to the client any rights over the software beyond the expressly licensed use. The client authorises DYNAMICS VR S.L. to collect Application usage data (modules used, connection times, connected devices) solely for the purposes of monitoring and protecting its intellectual property rights.
13. Data Protection and Data Processing Agreement (DPA)
Acceptance of these Terms and Conditions also implies acceptance of this Data Processing Agreement (DPA), entered into in accordance with Article 28 of Regulation (EU) 2016/679 (GDPR) and Article 33 of Spanish Organic Law 3/2018 (LOPDGDD), of 5 December. The DPA governs the processing of personal data carried out by DYNAMICS VR S.L. on behalf of the client during the term of the contract.
13.1 Processing of client data (data controller)
In accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD), of 5 December, DYNAMICS VR S.L. processes the personal data of its clients (contact persons and legal representatives) for the management of the commercial relationship and the sending of communications about similar products. Data will not be disclosed to third parties except under legal obligation.
In any event, the client may exercise the rights of access, rectification, erasure, objection, restriction and portability by sending written communication to administracion@dynamics-vr.com, and may lodge a complaint with the Spanish Data Protection Agency (AEPD).
13.2 Subject of the data processing
DYNAMICS VR S.L. acts as data processor with respect to the personal data of patients and users entered into the Application by the client, who acts at all times as data controller. The subject of the processing is the processing and storage of such data for the provision of the virtual reality rehabilitation software service, including its maintenance.
The types of data processed, the categories of data subjects and the processing operations carried out are detailed in Annex I of these Terms.
13.3 Data location and security
Data will be hosted preferably within the European Economic Area. DYNAMICS VR S.L. implements appropriate technical and organisational security measures in accordance with Article 32 of the GDPR, with particular attention to health data (special category, GDPR art. 9). Specific security measures are detailed in Annex II.
13.4 The Customer’s Obligations as the Data Controller
The client, in its capacity as data controller, undertakes to:
- Verify that DYNAMICS VR S.L. provides sufficient guarantees to protect data subjects’ rights.
- Provide DYNAMICS VR S.L. with the data necessary for service provision as described in Annex I.
- Ensure DYNAMICS VR S.L.’s compliance with the GDPR and oversee the processing, including carrying out inspections and audits.
- Inform DYNAMICS VR S.L. of any changes to the personal data provided.
- Address any rights of access, rectification, erasure, objection and other rights recognised by the GDPR that are directed at the client as data controller.
- Carry out, where relevant, a Data Protection Impact Assessment (DPIA).
13.5 Obligations of DYNAMICS VR S.L. as data processor
DYNAMICS VR S.L. undertakes to:
- Use the personal data subject to the processing only for the purpose of the engagement. Under no circumstances will it use them for its own purposes or modify them without prior written authorisation from the client.
- Process the data in accordance with the client’s instructions. If it considers that any instruction infringes the GDPR, it will inform the client immediately.
- Guarantee the reliability of any employee, agent or contractor with access to the data, ensuring their commitment to confidentiality.
- Not disclose the data to third parties except with the express authorisation of the client or in legally permissible cases.
- Make available to the client, upon written request, all documentation necessary to demonstrate GDPR compliance.
- Maintain the record of processing activities required by Article 30 of the GDPR.
- Provide reasonable assistance to the client in the exercise of data subject rights, impact assessments and prior consultations with the supervisory authority.
- Appoint a Data Protection Officer (DPO) where legally required, and register them with the competent supervisory authority.
13.6 Security of personal data
DYNAMICS VR S.L. will implement appropriate technical procedures and organisational measures to ensure the confidentiality, integrity and availability of data, the resilience of systems and the restoration of data availability following incidents. It will also encrypt and pseudonymise data where possible, and will periodically verify and evaluate the effectiveness of the measures implemented. Specific security measures are set out in Annex II.
13.7 Sub-processing (sub-processors)
The client expressly authorises DYNAMICS VR S.L. to sub-contract cloud infrastructure services necessary for service provision. Current sub-processors are identified in Annex III. DYNAMICS VR S.L. will bind each sub-processor to the same data protection conditions and obligations as set out here, and will remain fully liable to the client for any breach by the sub-processor.
DYNAMICS VR S.L. undertakes to inform the client of any planned changes to the addition or replacement of sub-processors at least 5 working days in advance, giving the client the opportunity to object to such changes.
13.8 Data subject rights
When a patient or other data subject exercises any of the rights recognised in Articles 15 to 22 of the GDPR before DYNAMICS VR S.L., the latter will notify the client immediately and in any event within 24 hours, providing all details, copies of the request and any other relevant information. It is the client’s responsibility, as data controller, to attend to and respond to the data subject.
13.9 Right to information
It is the client’s responsibility to fulfil the right to information at the time of collecting patients’ data. If it is necessary to collect personal data for the provision of the service, DYNAMICS VR S.L. will fulfil the right to information in accordance with applicable regulations and will keep the data collection forms available to the client.
13.10 Notification of security breaches
DYNAMICS VR S.L. undertakes to notify the client, by email sent to the address designated by the client for this purpose, without undue delay and in any event within 24 hours of becoming aware of or having reasonable suspicion of a personal data security breach. The notification will specify the nature of the incident, the category and number of affected data subjects, the possible consequences and the measures taken or proposed to address the situation. If it is not possible to provide all information simultaneously, it will be provided progressively without undue delay.
13.11 International data transfers
The client authorises DYNAMICS VR S.L. to carry out international data transfers provided that the level of protection of the destination country is verified and the safeguards required by applicable regulations are adopted. In particular, data may be transferred to the United States under the EU-USA Data Privacy Framework (European Commission Decision of 10 July 2023) for storage services provided by Amazon Web Services, Inc. Details of international transfers are set out in Annex I.
14. Suspension and termination of the contract
DYNAMICS VR S.L. may terminate the contract or suspend the service, with immediate effect and without the need for prior notice, in the following circumstances: (i) non-payment of any fee; (ii) misuse of the Application; (iii) material breach of any of the obligations set out in these Terms; (iv) acts by the client that may compromise the security of the platform or the data of third parties.
Termination due to a cause attributable to the client will not give rise to any refund of fees paid, nor will it release the client from its obligation to pay outstanding fees until the end of the contracted period.
15. Service availability
DYNAMICS VR S.L. undertakes to maintain platform availability of at least 99.5% per month (‘uptime’), measured against the total hours of the calendar month, excluding scheduled maintenance periods.
Scheduled maintenance
DYNAMICS VR S.L. may carry out scheduled maintenance tasks that involve temporary service interruption. Such interruptions will be communicated to the client at least 48 hours in advance by email or through the platform, and will preferably be carried out during periods of low activity. Scheduled maintenance periods will not count towards the uptime calculation.
SLA breach
If the effective availability in a calendar month falls below 99.5%, the client will be entitled to a free extension of the service period equivalent to the time of unjustified unavailability, up to a maximum of 30 days per contract year. This remedy constitutes the sole compensation applicable for a service level breach, except in cases of wilful misconduct or gross negligence attributable to DYNAMICS VR S.L.
Exclusions
The following interruption periods do not count as unavailability: (i) failures in the client’s connectivity or infrastructure; (ii) external attacks (DDoS or otherwise); (iii) incidents in third-party services outside DYNAMICS VR S.L.’s direct control; (iv) force majeure as per Section 17.
16. Force majeure
Neither party will be liable for non-performance or delay in performing its obligations where such non-performance or delay results from causes beyond its reasonable control (‘force majeure’), including but not limited to: natural disasters, pandemics, acts of war or terrorism, general strikes, widespread power or telecommunications outages, critical cloud infrastructure failures, or orders of public authorities.
The party affected by a force majeure event must notify the other party in writing as soon as possible, stating the nature of the event and its estimated duration. During the force majeure period, the affected obligations will be suspended without liability for either party.
If the force majeure situation persists for more than 60 consecutive calendar days, either party may terminate the contract by written notice, without this giving rise to any right to compensation. In such case, DYNAMICS VR S.L. will refund the proportional part of the fees paid corresponding to the unrendered service period.
17. Complaints procedure
The client may submit any complaint relating to the service, billing or compliance with these Terms through the following procedure:
Channel and method of submission
Complaints must be sent in writing to administracion@dynamics-vr.com, stating: (i) identification of the client and the contract concerned; (ii) detailed description of the grounds for the complaint; (iii) documentation or evidence supporting it; (iv) the specific outcome the client is requesting.
Response timeframes
| Type of complaint | Maximum response time|
|---|---|
| Critical technical incident (service inaccessible) | 24 working hours|
| Billing or payment complaint5 working days | |
| General service complaint10 working days |
If the client does not receive a response within the stated timeframes, or if the response is unsatisfactory, the client may apply to the competent courts in accordance with Section 20, without prejudice to any applicable alternative dispute resolution mechanisms.
18. Amendment of the Terms and Conditions
DYNAMICS VR S.L. may amend these Terms at any time. Material amendments — those affecting the price, data protection or the liability of the parties — will be notified to the client with a minimum of 30 calendar days notice by email and/or by notice on the platform. The following will not be considered material amendments: changes to the catalogue of tasks, exercises or modules available in the Application; updates to the interface or features of the VR application and web app; or any other product improvement or adaptation that does not alter the price or the financial or legal terms of the contract.
Right of termination following an amendment
If the client does not accept a material amendment, it may terminate the contract without penalty by notifying DYNAMICS VR S.L. in writing at administracion@dynamics-vr.com before the amendment’s date of entry into force. In that case, DYNAMICS VR S.L. will refund the proportional part of the fees paid corresponding to the unrendered service period.
Non-material amendments (style corrections, drafting improvements, adaptations to minor regulatory changes) may be applied without prior notice; the version published at www.dynamics-vr.com shall be the version in force at any given time.
Continued use of the service after the date of entry into force of a notified amendment implies its acceptance.
19. Data portability and erasure upon termination
Upon termination of the contract, for whatever reason, the following provisions will apply with respect to client data stored on the platform (also in compliance with the DPA integrated in clause 13):
Export request
The client may request export of its data before the contract termination date. DYNAMICS VR S.L. will deliver the data in CSV or Excel (.xlsx) format, within a maximum period of 15 working days from receipt of the request. The request must be made in writing to administracion@dynamics-vr.com with sufficient advance notice before the termination date.
Data erasure
After 60 working days from the termination of the contract, DYNAMICS VR S.L. will proceed to the permanent and irreversible deletion of all client data stored on the platform, unless a legal obligation requires their retention for a longer period.
The client is strongly advised to request the export of its data before the contract termination date. Once the 60-working-day period has elapsed, data recovery will not be possible under any circumstances.
Quantitative limitation of liability
Regardless of the nature of the claim (contractual, tortious or otherwise), DYNAMICS VR S.L.’s total maximum liability to the client shall be limited to the amount of fees actually paid by the client during the 12 months prior to the event giving rise to the liability. This limitation shall not apply in cases of wilful misconduct or gross negligence, nor with respect to personal injury.
20. Governing law and jurisdiction
These Terms and Conditions are governed in their entirety by Spanish law. For the resolution of any dispute arising from their interpretation or enforcement, the parties expressly submit, waiving any other jurisdiction that may apply to them, to the Courts of El Puerto de Santa María (Cádiz), Spain.
Annex I —Description of processing operations carried out by DYNAMICS VR S.L.
CATEGORY OF DATA SUBJECTS: EMPLOYEES
PURPOSE: Processing and storage of data collected through the software and its maintenance.
| TYPES OF DATA PROCESSED | |||
|---|---|---|---|
| ☑ Identifying data | ☐ Personal characteristics | ☐ Academic and professional data | ☐ Special categories |
| ☑ Employment details | ☐ Commercial information | ☐ Social circumstances | ☐ Financial / insurance |
| ☐ Transactions in goods/services | ☐ Judicial or administrative |
||
| PROCESSING OPERATIONS | |||
|---|---|---|---|
| ☐ Collection | ☐ Extraction | ☑ Registro | ☐ Comunicación |
| ☐ Structuring | ☐ Comm. by transmission | ☐ Modification | ☐ Organisation |
| ☑ Storage | ☐ Interconnection | ☐ Comparison | ☐ Restriction |
| ☐ Erasure | ☐ Destruction | ☑ Consultation | ☐ Dissemination |
| ☑ Access | ☑ Use | ||
CATEGORY OF DATA SUBJECTS: CLIENTS
PURPOSE: Processing and storage of data collected through the software and its maintenance.
| TYPES OF DATA PROCESSED | |||
|---|---|---|---|
| ☑ Identifying data | ☐ Personal characteristics | ☐ Academic and professional data | ☐ Special categories |
| ☐ Employment details | ☐ Commercial information | ☐ Social circumstances | ☐Financial / insurance |
| ☑ Transactions in goods/services | ☐ Judicial or administrative |
||
| PROCESSING OPERATIONS | |||
|---|---|---|---|
| ☐ Collection | ☐ Extraction | ☑ Recording | ☐Communication |
| ☐ Estructuración | ☐ Com. por transmisión | ☐ Modificación | ☐ Organización |
| ☑ Storage | ☐ Interconnection | ☐ Comparison | ☐ Restriction |
| ☐ Erasure | ☐ Destruction | ☑ Consultation | ☐ Dissemination |
| ☑ Access | ☑ Use | ||
CATEGORY OF DATA SUBJECTS: CLIENTS
PURPOSE: Processing and storage of data collected through the software and its maintenance.
| TYPES OF DATA PROCESSED | |||
|---|---|---|---|
| ☑ Identifying data | ☐ Personal characteristics | ☐ Academic and professional data | ☐ Special categories (art. 9 RGPD) |
| ☐ Employment details | ☐ Commercial information | ☐ Social circumstances | ☐Financial / insurance |
| ☑ Transactions in goods/services | ☐ Judicial or administrative |
||
| PROCESSING OPERATIONS | |||
|---|---|---|---|
| ☐ Collection | ☐ Extraction | ☑ Recording | ☐Communication |
| ☑ Structuring | ☑ Comm. by transmission | ☐ Modification | ☐ Organisation |
| ☑ Storage | ☐ Interconnection | ☐ Comparison | ☐ Restriction |
| ☑ Supresión | ☐ Destrucción | ☑ Consulta | ☐ Difusión |
| ☑ Access | ☑ Use | ||
Transferencias internacionales de datos
| Country | Purpose | Data subjects | Safeguard |
|---|---|---|---|
| USA | Data storage | Employees, Clients and Patients | EU-USA Data Privacy Framework (European Commission Decision of 10 July 2023) |
Annex II — Security measures adopted by DYNAMICS VR S.L.
ORGANISATIONAL MEASURES
| ☑ Security incident management procedure | ☑ Personal data retention policy |
| ☑ Designation of Security Officer | ☑ | Disposal policy
| ☑ Internet and email use policy | ☑ Confidentiality agreements with employees |
| ☑ Password policy | ☑ Employee training on data protection |
| ☑ Clean screen and clean desk policy | ☑ Device use policy and security measures manual |
TECHNICAL MEASURES
| ☑ System updates | ☑ Backup copies |
| ☑ User, role and privilege management | ☑ Secure file deletion |
| ☑ Logging of computer access to data | ☑ Protection against external and environmental threats |
| ☑ Wi-Fi and external network use policy | ☑ Asset management |
| ☐ Encryption of files and hard drives | ☑ Email protection (anti-spam, anti-phishing) |
| ☐ Pseudonymisation of data | ☐ Firewalls and perimeter security solutions |
Annex III — Authorised sub-processors
By accepting these Terms, the client expressly authorises DYNAMICS VR S.L. to sub-contract data processing services with the following entities:
| # | Company name | Contact details | Sub-contracted services |
|---|---|---|---|
| 1 | Amazon Web Services, Inc. | 410 Terry Avenue North, Seattle, WA 98109-5210, EE.UU. | Cloud server. Transfer under the EU-USA Data Privacy Framework. |
| 2 | HubSpot Spain, S.L. (Grupo HubSpot, Inc.) | 1 Sir John Rogerson's Quay, Dublin 2, D02 CR67, Ireland | SaaS platform (CRM / commercial communications). |
Any addition or replacement of sub-processors will be communicated to the client at least 5 working days in advance, giving the client the opportunity to object to such changes.